Create a Sense of Urgency
June 7, 2009
It is helpful, first, to identify possible causes of complacency. These may include the absence of a visible crisis, the achievement of low performance standards, low candour about problems and favourable performance feedback coming primarily from within.
Raising a sense of urgency is possible by, for instance, eliminating obvious examples of excess; setting goals sufficiently high so that they can’t be achieved by business as usual; circulating more data to more people about financial performance and client satisfaction; and tabling more relevant data and having honest discussions at meetings.