- 30Play To People’s Passions
- 29Inspire People To Provide Outstanding Service
- 28Create An Enjoyable Work Environment
- 27Get To Know Your Team Members Really Well
- 26Encourage The Provision Of Ideas
- 25Emphasize The Interdependence Of Everyone’s Work
- 24Provide More Interesting And Challenging Work
- 23Increase Responsibility
- 22Give Recognition For Performance
- 21Demonstrate Your Own Drive For Results
- 20Motivation: Creating the Conditions for Outstanding Performance
- 19Foster An Open Communications Climate
- 18Listen
- 17Communicate By Example
- 16Get The Message Across
- 15Communications: Getting the Message Across, Listening and Creating the Right Climate
- 14Weld the New Approaches Into the Firm’s Culture
- 13Consolidate Gains and Produce More Change
- 12Identify and Reward Early Benefits
- 11Empower People, Throughout, To Remove Obstacles and Implement Ideas to Improve Performance
- 10Communicate the Desired Outcome and Strategies
- 09Create a Vision of the Desired Outcome and Formulate Strategies for Achieving it
- 08Put Together a Team of People to Lead the Change
- 07Create a Sense of Urgency
- 06Lead Change
- 05Share Team Values And Agree Ground Rules
- 04Provide Strategic Leadership
- 03Direction: Objectives, Values, Strategy and Change
- 02Use Your Time Effectively
- 01Develop Both A Willingness And The Skills To Delegate